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How to Return or Exchange
Return Policy
Returnable Products
How Long Before I Get My Refund?
Call Tag
Return Authorization Number
Warranty

How make a return?

First, read our return policy to verify you purchase qualifies for a return. If your purchase does qualify for a return then click here to start your return. You will receive a response in 24-48 business hours.

What is Vitality Medical's Return Policy?

International / BONGO orders

Orders placed via BONGO are non-returnable. International orders cannot be returned and warranties may no longer be valid.

If your return is the result of a shipping error, Vitality Medical will refund the entire purchase amount and return shipping costs. Vitality Medical is not responsible for re-shipments.

Your satisfaction is our top priority. Please read our full return policy:

  • All returns must have an RA Number
  • Returnable products may be returned up to 30 days after delivery
  • Product must be in new re-sellable condition, safety seals unopened
  • All parts and accessories must be included and in original packaging
  • Shipping Fees are non-refundable and return shipping is the responsibility of the customer.
  • If your orders shipped for free and you are returning it we will deduct the original outbound shipping costs from your refund.
  • Return orders are subject to a 20% restocking fee.
  • If your return is the result of a defective product or shipping error, Vitality Medical will refund the entire purchase amount and return shipping costs.
  • Some products are Non Returnable. See below for details.
  • Items that leave the USA are non-returnable.
  • Warranties may be voided on item that leave the USA
  • Wire Transfer Fees are non-refundable
  • We cannot guarantee delivery on International Orders. We will submit claims to the shipping source on all orders that are not received. We will not reprocess orders until a resolution and refund is received from shipping source.

Non Returnable Products

Some items by their nature are simply not returnable. Items marked in their description marked as non-returnable or defined below are non-returnable items.
  • Opened Personal Care Items
  • All Men’s Health Items, including erection pumps, tension bands, and incontinence clamps.
  • Raised Toilet Seats and Commodes
  • Mattresses
  • All Special Order (*sp) Items
  • All Custom Items (EZ Ramps, Cut-to-order, Span-America Mattresses, etc.)
  • All Clearance Items
  • Anything open, used, or tried-on
  • Custom Wheelchairs
  • Bulk Orders

We reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements. Images on site may not always reflect actual product. Footrests or leg rests are not included with wheelchairs unless specified.

How long before I get my refund

Provided you have followed the instructions from the Returns Department, and the policy above, you should expect to receive your refund within four weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper (7 to 10 business days), the time it takes us to process your return once we receive it (5 to 7 business days), and the time it takes your bank to process our refund request (5 to 10 business days.)

Call Tags

Call tags may take up to 10 business days to arrive. If your return is the result of our error, Vitality Medical will cover the shipping charges for your returned product and refund the full amount of purchase. Repackage the item in the original packaging and wait for Fed Ex or UPS to bring you a shipping label. Attach the shipping label to the return and deliver to UPS or Fed Ex.

Return Authorization Number - RA #

Vitality Medical will provide you with an RA number by email or by telephone. Write this number on your label affixed to your package. The RA number must be placed on the package before your package is picked up by the shipper or postal service.

Warranty information

Should you need help in obtaining a manufacturer's warranty service for an item you purchased from Vitality Medical, please call 800-397-5899 and speak with the returns department. We will help you obtain the service covered under your Manufacturer's Warranty.

How to Return or Exchange - 3 Easy Steps Return Policy Returnable Products How Long Before I Get My Refund? Call Tag Return Authorization Number Warranty