Delivery Policy

Standard UPS/USPS shipping rates are only available to the 48 contiguous states (excludes Alaska, Hawaii, and all U.S. Territories, APO/FPO).

Though every attempt is made to ship orders as quickly as possible, they generally take 24 business hours to process before shipping. If an order is placed after 12:00 p.m. Mountain Standard Time on Friday, then the order will not ship out until the following Monday. Overnight and Saturday delivery options are not available.

The following are options for delivery and estimated transit times.

  • Economy: 7-10 business days.
  • Standard: 3-5 business days.
  • Expedited: 2-3 business days.
  • Rush: 1-2 business days.

We will ship your order via any of the major mail carriers, including UPS, FedEx and the United States Postal Service. At this time we are unable to provide the option to choose your carrier of choice.

Alaska and Hawaii Shipping

Unfortunately, due to carrier restrictions, we are no longer able to ship to Alaska or Hawaii.

P.O. Boxes

Unfortunately, we are unable to ship to P.O. Boxes.

Military APO, FPO and DPO

Unfortunately, we cannot ship to APO/FPO/DPO addresses.

Free or discounted shipping promotions, or discounted pricing promotions, may not apply to incontinence/diaper supplies, liquids, wheelchairs, and some of our other over-sized items. We apologize, but in order to maintain our low regular prices, we are no longer able to always include these medical supply categories in shipping promotions.

White Glove Shipping

Some items are eligible for white glove delivery. What this means is that a technician will deliver the product, bring it inside your home and set it up. If you choose white glove delivery, please keep in mind that once the item has shipped it cannot be canceled. Any order canceled after it has shipped will result in the customer being responsible for the shipping charges.