Delivery Policy
Standard UPS/USPS shipping rates are only available to the 48 contiguous states (excludes Alaska, Hawaii, and all U.S. Territories, APO/FPO).
Though every attempt is made to ship orders as quickly as possible, they generally take 24 business hours to process before shipping. If an order is placed after 12:00 p.m. Mountain Standard Time on Friday, then the order will not ship out until the following Monday. Overnight and Saturday delivery options are not available.
The following are options for delivery and estimated transit times.
- Economy: 7-10 business days.
- Standard: 3-5 business days.
- Expedited: 2-3 business days.
- Rush: 1-2 business days.
ResMed products are for sale in the U.S. only.
International Orders
Currently, we are partnered with Bongo International to service our international customers. Once you have created your shopping cart, choose the "international customers" button and you will be led through the Bongo system. International shipping rates are calculated during checkout based on your desired service level (International Economy or International Express), item type, quantity, total weight of your order and the destination's postal code. Additional charges related to shipping, duties or tax are available at checkout for review before you complete your purchase.
International Restrictions
Unfortunately, some items are not eligible for international shipping due to size and customs restrictions. Our system may prompt you to remove an item from your shopping cart if your destination country does not permit import of that item.
Shipping Internationally from the U.S.
If you are located in the U.S. and would like to ship an order to an international recipient, you must use our "international checkout" process. Visit the international section of our website and select your designated country. To make your international shopping more convenient, our international site will help narrow your search and only display inventory that is available for delivery to your selected country. You will receive a guaranteed order total for your international order, including all customs tariffs, taxes and international shipping charges. You can still pay in American dollars or use a U.S. credit card.
We will ship your order via any of the major mail carriers, including UPS, FedEx and the United States Postal Service. At this time we are unable to provide the option to choose your carrier of choice.
Alaska and Hawaii Shipping
We offer shipping to Alaska and Hawaii on most items; however, due to carrier restrictions, some items cannot be shipped to Alaska or Hawaii.
The shipping rate to Alaska or Hawaii will vary based on the destination, weight, and dimensions of the package(s). Your shipping cost and delivery time frame will be displayed at the checkout page before you submit your order.
P.O. Boxes
Unfortunately, we are unable to ship to P.O. Boxes.
Military APO, FPO and DPO
Unfortunately, we cannot ship to APO/FPO/DPO addresses.
U.S. Territories Puerto Rico, Guam, U.S. Virgin Islands
If you live in Puerto Rico, Guam, or other U.S. territories, you may order online. However, additional shipping and handling charges will apply. Puerto Rico, Guam, and other U.S. territories are charged international shipping and handling charges. Please select our "international" option during checkout.
Canada Orders
International orders are subject to additional handling charges, higher shipping rates, and applicable customs, duties and taxes, all of which are the responsibility of the customer. Please be aware that many product warranties do not provide coverage outside of the United States, and some products may not be exported under any circumstances due to manufacturers' restrictions or U.S. law. VitalityMedical.com makes no representations regarding warranty coverage, compatibility or serviceability for products that are used outside the U.S.
Free or discounted shipping promotions, or discounted pricing promotions, may not apply to incontinence/diaper supplies, liquids, wheelchairs, and some of our other over-sized items. We apologize, but in order to maintain our low regular prices, we are no longer able to always include these medical supply categories in shipping promotions.
White Glove Shipping
Some items are eligible for white glove delivery. What this means is that a technician will deliver the product, bring it inside your home and set it up. If you choose white glove delivery, please keep in mind that once the item has shipped it cannot be canceled. Any order canceled after it has shipped will result in the customer being responsible for the shipping charges.
