Delivery Policy

While we strive to process and ship orders as quickly as possible, delays may occur due to carrier constraints, weather, or other unforeseen factors.


Standard Shipping Availability

Standard UPS/USPS shipping rates apply only to the 48 contiguous United States and do not include Alaska, Hawaii, U.S. Territories, or APO/FPO addresses.


Order Processing

Orders typically take up to 24 business hours to process before shipping. Orders placed after 12:00 p.m. (Mountain Standard Time) on Fridays will begin processing the following Monday. Overnight and Saturday delivery options are not available.


Estimated Delivery Timeframes

While many orders ship to arrive within 1–3 business days, estimated delivery times are as follows:

  • Economy: 7–10 business days Please note: Shipping and delivery time frames are not guaranteed.

Shipping carriers may include UPS, FedEx, or the United States Postal Service. We do not currently offer the ability to choose a preferred shipping carrier or signed deliveries. Additionally, some items may have additional handling times if they are freight items or special-order items. These are not guaranteed in any specific time frame.


Shipping Restrictions

  • Alaska & Hawaii: Due to carrier limitations, we are unable to ship to Alaska or Hawaii at this time.
  • P.O. Boxes: We are unable to deliver to P.O. Box addresses.
  • Military Addresses (APO/FPO/DPO): Unfortunately, we cannot ship to military APO, FPO, or DPO addresses.


Shipping Promotions & Oversized Items

Free or discounted shipping promotions may not apply to select categories, including incontinence/diaper supplies, liquids, wheelchairs, and other oversized medical supplies. This policy helps us maintain competitive everyday pricing.


Freight Deliveries (Oversized Items)

Oversized or freight-delivered items are shipped curbside only. This means the delivery will be made as close to your location as possible, but does not include inside or doorstep delivery unless specified on the listing page. If you request, at the time of delivery, for any additional services you will be charged for those services.