Delivery Policy

Any free or discounted shipping promotions do not apply to Incontinent Diaper Supplies, Liquid Feedings, Wheelchairs and some of our other over-sized items. We're sorry but in order to maintain our low regular prices, we are no longer able to include these medical supply categories in shipping promotions.

Standard UPS/USPS shipping rate is available only to the 48 contiguous states: (Excludes Alaska, Hawaii, and all US Territories, APO/FPO)** For shipping outside of the 48 Contiguous States, please phone our customer support and we will help you place your order. Actual shipping charges will be applied to your order. For international shipping, please refer to the "international customers" button when you are viewing your cart.

Next Day Saturday delivery is not available, but the order will be delivered on Monday. If order is placed after 12:00 noon Mountain Standard Time on Friday, then the order will not ship out until Monday. For orders placed on business days before 12:00 noon Mountain Standard Time, every attempt will be made to ship the same day. The following are options for delivery and estimated transit times.

For all prices and products, we reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors. Vitality Medical is not responsible for manufacturer price changes, which may occur at any time without notice.

  • Shipping Option: Average Delivery Times
  • Economy: 7-10 Days
  • Standard: 3-5 Days
  • Expedited: 2-3 Business Days
  • Rush: 1-2 Business Days
ResMed products are for sale in the U.S. only.

International Orders

We have partnered with Bongo International to service our international customers. Once you have created your shopping Cart, choose the "international customers" button and you will be lead through the Bongo system. International shipping rates are calculated during checkout based on your desired service level (International Economy or International Express), item type and quantity, total weight of your order, and the destination’s postal code. Additional charges related to shipping, duties, or tax are available at checkout for review before you complete your purchase.

International Restrictions

Some items are not eligible for international shipping due to size and customs restrictions. Unfortunately, there may be items for sale on our U.S. site that are not available internationally. Our system may prompt you to remove an item from your shopping cart if your destination country does not permit import of that item.

Shipping Internationally from the U.S.

If you are located in the U.S. and would like to ship an order to an international recipient, you must use our International Checkout. Visit the International section of our website and select the destination country. Our international site will help narrow your search and only display inventory available for delivery to your selected country. You will receive a guaranteed order total for your international order, including all customs tariffs, taxes, and international shipping charges. You can still pay in US dollars and use a US credit card.

We will ship your order via any of the major mail carriers, including UPS, FedEx, and the United States Postal Service. At this time we are unable to provide the option to choose your carrier of choice. We do not ship to PO boxes and special arrangements must be made to ship to a PO Box and additional fees may be applied.

Alaska and Hawaii Shipping

We offer shipping to Alaska and Hawaii on most items. Due to carrier restrictions, some items cannot be shipped to Alaska and Hawaii.

The shipping rate to Alaska or Hawaii will vary based on the destination, weight and dimensions of the package(s), and shipping method. Your shipping cost and delivery time frame will be displayed at the checkout page before you submit your order.

P.O. Boxes

Unfortunately we are unable to ship to a P.O. Box

Military APO, FPO and DPO

Unfortunately we cannot ship to APO/FPO/DPO addresses

US Territories Puerto Rico, Guam, U.S. Virgin Islands

YES! If you live in Puerto Rico, Guam, or other US territories, you may order online. However, additional shipping and handling charges apply. Puerto Rico, Guam, and other US territories are charged international shipping and handling charges. Please select our International Checkout option during checkout.

Canada Orders

International orders are subject to additional handling charges, higher shipping rates, and applicable customs, duties and taxes, all of which are the responsibility of the customer. Please be aware that many products' warranties do not provide coverage outside the US, and some products may not be exported under any circumstances due to manufacturers' restrictions or US law. VitalityMedical.com makes no representations regarding warranty coverage, compatibility, or serviceability for products that are used outside the US. Please select our International Checkout option during checkout.