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  Vitality Medical
  7938 South 3500 East Suite B200
  Salt Lake City, Utah 84121

  Medical Supplies



Returns Policy
 
Most products are returnable within 30 days of receiving your order. All returns must be in new re-saleable condition (safety seals or sealed retail packaging must be unopened) and all products must contain original packaging and accessories. Please note that all returned Merchandise will be assessed a 30% restocking fee. Shipping charges are not refundable and customers are responsible for return shipping costs.

If your return is the result of our error, Vitality Medical will cover the shipping charges for your returned product and refund the full amount of purchase.

We're sorry, but we do not accept returns of opened sealed items or items returned more than 30 days after delivery. For your protection we do not accept returns of impotence or personal care items. Products designated as "Special Order" are NOT returnable.

Do not mark or deface original manufacturer containers in any manner. We are unable to accept returns if packaging is not in its original condition.

All returns must have a Return Authorization (RA) number obtained from our Customer Service via phone or email. Merchandise shipped without a (RA) number or shipped to the incorrect return address may be denied a refund and returned to sender.

Product images on this web site may not exactly reflect the product you receive. Design revisions and color variations may exist. For all prices and products, we reserve the right to make adjustments due to errors, product discontinuation or typographical errors in advertisements.


How To
How do I initiate a return?
It's easy to initiate a return. Simply click on the following link (click here) and fill out the required information. Most products are returnable within 30 days of receiving your order. After receiving a RA number your return must be received within 10 days to receive a credit. Please note that if the retail seal packaging is opened, cannot be sold as new, or does not meet all of the above qualifications, your product will be returned to you.

Please repackage your items and write RA# on the top of the shipping label. RA numbers must be written on the your return shipping label. Do not deface or write on the shipping box itself. If there is any writing on the shipping box, we will not be able to issue you a credit. We recommend shipping UPS or USPS with tracking number and signature confirmation. Since we ship from several warehouses and manufacturers, all returns must have a (RA) number obtained from our Customer Service via phone or email. NO returns, of any type, will be accepted without an RA number or returned to the incorrect return address.

If you do not have email, you may call our Customer Support to receive a RA number Monday thru Friday, 8:00 am - 5:00 pm Mountain Standard Time.

Vitality Medical Customer Support 1-800-397-5899