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What is our Return Policy?
Your satisfaction is of highest importance to us and this is why we strive to help you get the refund you deserve in the event you need to complete a return. We credit your card or provide an exchange if you desire. Some items are non-returnable due to hygiene, special order or requirements by the manufacturer. See our complete list of non-returnable items below.
- All returns must have an RA number
- Returnable products may be returned up to 30 days after delevery
- Product must be in new re-sellable condition, saftey seals upopened
- All parts and accessories must be included and in original packaging
- Shipping Fees are non-refundable and return shipping is the responsibility of the customer
- If your return is the result of a defective product or shipping error, Vitality Medical will refund the entire purchase amount and return shipping costs
- Some products are Non Returnable. See below for details.
Non Returnable Products
Some items by their nature are simply not returnable. Items marked in their description marked as non-returnable or defined below are non-returnable items.
- Opened Personal Care Items
- Men's Health Items
- All items marked Special Order (*sp)
- All custom items (EZ Ramps, Cut to order Span-America Mattresses, ect.)
- Clearance Items
- Anything open, used, or tried on
How do I initiate a return?
Step 1:
Before initiating your return you must first obtain a Return Authorization (RA) number. You may either call during normal business hours or complete our online form by clicking here. It may take up to 72 hours to receive a reply from the returns department.
Step 2:
After receiving a RA number simply create a return label and clearly write your RA number on the label (not the box). Make sure you use the return address included in your RA email instructions as we ship from multiple warehouses.
Step 3:
Return your product using the appropriate shipping service with tracking so you may have receipt of the product being returned. All product return fees are the responsibility of the customer unless the return is the result of an error by Vitality Medical.
How long before I get my refund
Provided you have followed the instructions from the Returns Department, and the policy above, you should expect to receive your refund within four weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper (7 to 10 business days), the time it takes us to process your return once we receive it (5 to 7 business days), and the time it takes your bank to process our refund request (5 to 10 business days.)
Call Tags
If your return is the result of our error, Vitality Medical will cover the shipping charges for your returned product and refund the full amount of purchase. Repackage the item in the original packaging and wait for FedEx or UPS to bring you a shipping label. Attach the shipping label to the return and deliver to UPS or FedEx. Call tags may take up to 10 business days to arrive.
Warranty Info
Should you need help in obtaining warranty service for an item you purchased from Vitality Medical, please call 800-397-5899 and speak with the returns department. We will help you obtain the service covered under your Manufacturer's Warranty..
Terms and Conditions
Should you need help in obtaining warranty service for an item you purchased from Vitality Medical, please call 800-397-5899 and speak with the returns department. We will help you obtain the service covered under your Manufacturer's Warranty..
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